Check Point Support Programs and Plans ensure you have immediate access to critical resources when you need them. To get details information about Check Point support programs and plans, please click here.

• Direct Enterprise Support	More Info
  Check Point Direct Enterprise Support provides Software Subscription with comprehensive, unlimited support from our experienced and certified security experts. For more details click here. Install Base Value (SW)   Enterprise Standard PRO Support Enterprise Premium PRO Support Enterprise Elite PRO Support** < $50,000   36.0% 48.0% 51.0% $50,000 - $100,000   34.0% 43.5% 47.0% $100,001 - $250,000   31.5% 40.0% 43.0% $250,001 - $500,000   29.0% 36.0% 40.0% $500,001 - $1 million   26.5% 32.5% 36.0% $1 million and above   24.0% 29.0% 32.0%
  Install Base Value (SW) Enterprise Software Subscription* Enterprise Standard Support Enterprise Premium Support Enterprise Elite Support** < $50,000 15.0% 30.0% 40.0% 43.0% $50,000 - $100,000 14.5% 28.0% 36.0% 39.0% $100,001 - $250,000 14.0% 26.0% 33.0% 36.0% $250,001 - $500,000 13.5% 24.0% 30.0% 33.0% $500,001 - $1 million 13.0% 22.0% 27.0% 30.0% $1 million and above 12.5% 20.0% 24.0% 27.0%
  *Available in North America and other selected geographies ** Emergency engineer dispatch for critical software issues for more info click here  Please note: For Elite Support there is a minimum fee of 3,500$

• Collaborative Enterprise Support*	More Info
  Check Point Collaborative Enterprise Support combines first-line support from your local Certified Collaborative Support Provider (CCSP) with full back-end support from Check Point. For more details click here. Install Base Value (SW) Co-Standard PRO Co-Premium PRO Co-Elite PRO** < $50,000 21.5% 29.0% 32.5% $50,000 - $100,000 21.0% 28.0% 32.0% $100,001 - $250,000 20.5% 27.5% 31.0% $250,001 - $500,000 20.0% 27.0% 30.0% $500,001 - $1 million 19.5% 26.5% 30.0% $1 million and above 19.0% 26.0% 29.5%
  Install Base Value (SW) Co-Standard Co-Premium Co-Elite** < $50,000 18.0% 24.0% 27.0% $50,000 - $100,000 17.5% 23.5% 26.5% $100,001 - $250,000 17.0% 23.0% 26.0% $250,001 - $500,000 16.5% 22.5% 25.0% $500,001 - $1 million 16.0% 22.0% 25.0% $1 million and above 15.5% 21.5% 24.5%
  *Available in EMEA, APAC, Latin America and other selected geographies **Emergency engineer dispatch for critical software issues for more info click here.  Please note: For Elite Support there is a minimum fee of 3,500$ Please note that the Collaborative Enterprise Support price listed above is for backline support from Check Point only. Please contact your local reseller to receive a complete quote including first line support, SLA and pricing.

• Enterprise Diamond Support	More Info
  Check Point Enterprise Diamond Support is Check Point's highest support program level. Providing proactive support including in-depth resources, remote consulting, and onsite support to receive the most personalized and comprehensive services available from Check Point. For more details click here. Program Name Install Base Value Part Number CAT Support List Price Additional Onsite Consulting (1 day) CPTS-PRO-CON-DAILY Diamond III < $500,000 CPES-SS-DIAMOND 3 $50,000 $2,500 Diamond III + IRT < $500,000 CPES-SS-DIAMOND 3-IRT $60,000   Diamond III PLUS < $500,000 CPES-SS-DIAMOND 3 PLUS $120,000 $2,500 Diamond III PLUS + IRT < $500,000 CPES-SS-DIAMOND 3 PLUS-IRT $130,000   Diamond II $500,001 - $1 million CPES-SS-DIAMOND 2 $75,000 $2,500 Diamond II + IRT $500,001 - $1 million CPES-SS-DIAMOND 2-IRT $95,000   Diamond II PLUS $500,001 - $1 million CPES-SS-DIAMOND 2 PLUS $195,000 $2,500 Diamond II PLUS +IRT $500,001 - $1 million CPES-SS-DIAMOND 2 PLUS-IRT $215,000   Diamond I $ 1 million and above CPES-SS-DIAMOND 1 $100,000 $2,500 Diamond I + IRT $ 1 million and above CPES-SS-DIAMOND 1-IRT $124,500   Diamond I PLUS $ 1 million and above CPES-SS-DIAMOND 1 PLUS $270,000 $2,500 Diamond I PLUS + IRT $ 1 million and above CPES-SS-DIAMOND 1 PLUS-IRT $224,500   Diamond I Global * $ 1 million and above CPES-SS-GLOBAL-DIAMOND 1 $200,000 $2,500 Diamond I Global* + IRT $ 1 million and above CPES-SS-GLOBAL-DIAMOND 1-IRT $224,500   Diamond I Global * PLUS $ 1 million and above CPES-SS-GLOBAL-DIAMOND 1 PLUS $370,000 $2,500 Diamond I Global * PLUS + IRT $ 1 million and above CPES-SS-GLOBAL-DIAMOND 1 PLUS-IRT $264,500 $2,500 Diamond I Dedicated $ 1 million and above CPES-SS-DEDICATED-DIAMOND 1 $350,000 $2,500 Diamond I Dedicated + IRT $ 1 million and above CPES-SS-DEDICATED-DIAMOND 1-IRT $374,500   Diamond I Dedicated PLUS $ 1 million and above CPES-SS-DEDICATED-DIAMOND 1 PLUS $520,000 $2,500 Diamond I Dedicated PLUS + IRT $ 1 million and above CPES-SS-DEDICATED-DIAMOND 1 PLUS_IRT $544,500   Additional on-site TAM days Any CPTS-PRO-ADD-ATAM $30,000 Note: The Diamond PLUS offers the best in class support services with the addition of Advanced Technical Account Management. The Advanced TAM augments the TAC services with design reviews, proactive account management, Operations assistance and test lab assistance, thus providing a complete proactive and reactive solution. Please visit the Advanced TAM page for more info. * One support engineer in Western Hemisphere and another in Eastern Hemisphere
  Note: Diamond PLUS Add-On includes up to 25 consulting days (up to 15 days onsite, TE included)

Check Point Appliance Support provides comprehensive solution for HW & SW support, including diagnosis, resolution and parts /unit replacement services when applicable, according to SLAs corresponding with Check Point's support programs.

• Direct Appliance Support (EBS)

  Product Range Standard PRO Standard PRO RMA Next business day onsite** Premium PRO* Premium PRO RMA 4s hours onsite** Elite PRO*** Elite PRO RMA 4 hours onsite** CPES-SS-STANDARDPRO Annual support rate CPES-SS-STANDARDPRO-ONSITE CPES-SS-PREMIUMPRO Annual support rate CPES-SS-PREMIUMPRO-ONSITE CPES-SS-ELITEPRO Annual support rate CPES-SS-ELITEPRO-ONSITE High End 14.5% 24.0% 20.5% 27.5% 24.0% 31.0% Mid Range 14.5% 26.5% 20.5% 30.0% 24.0% 33.5% Low End 14.5% 32.5% 20.5% 36.0% 24.0% 40.0%

  Product Range Standard Standard RMA Next business day onsite** Premium* Premium RMA 4 hours onsite** Elite*** Elite RMA 4 hours onsite** CPES-SS-STANDARD Annual support rate CPES-SS-STANDARD-ONSITE CPES-SS-PREMIUM Annual support rate CPES-SS-PREMIUM-ONSITE CPES-SS-ELITE Annual support rate CPES-SS-ELITE-ONSITE High End 12.0% 20.0% 17.0% 23.0% 20.0% 26.0% Mid Range 12.0% 22.0% 17.0% 25.0% 20.0% 28.0% Low End 12.0% 27.0% 17.0% 30.0% 20.0% 33.0%

  *Next Flight Out/Express Delivery is available in the European Union and mainland US. Appliances are shipped during normal business hours and may arrive during off hours or next business day until 9AM. ** Onsite services are provided world wide by Check Point certified technicians. For available locations click click here. For other locations contact Check Point Onsite services. *** Emergency engineer dispatch for critical software issues for more info click here  Please note: On site RMA services are not available on all 600, 700, 1100 and 1400 appliances.  Please note: For Elite Support there is a minimum fee of 3,500$ Note: On site Hardware Support becomes effective one (1) month from the day it was purchased. Note: All other Check Point appliances that do not appear in the Appliance Classification table receives regular account rate and no onsite service is available. Note: Onsite Support for Accessories is calculated at the account rates the same as EBS and CES appliances in the Low, Mid and High end Product range. For example EBS is 17% for Premium-Onsite, 12% for Standard Onsite, CES is 15% for CO-Premium Onsite, 10% for CO-Standard Onsite for accessories.

• Collaborative Appliance Support (CES) Applicable Worldwide excluding US and Canada
  Product Range Co-Standard PRO Co-Standard PRO RMA Next business day onsite** Co-Premium PRO* Co-Premium PRO RMA 4 hours onsite** Co-Elite PRO*** Co-Elite PRO RMA 4 hours onsite** CPCES-CO-STANDARDPRO Annual support rate CPCES-CO-STANDARDPRO-ONSITE CPCES-CO-PREMIUMPRO Annual support rate CPCES-CO-PREMIUMPRO-ONSITE CPCES-CO-ELITEPRO Annual support rate CPCES-CO-ELITEPRO-ONSITE High End 12.0% 20.0% 18.0% 24.0% 21.5% 27.5% Mid Range 12.0% 23.0% 18.0% 26.5% 21.5% 30.0% Low End 12.0% 29.0% 18.0% 32.5% 21.5% 36.0%
  Product Range Co-Standard Co-Standard RMA Next business day onsite** Co-Premium* Co-Premium RMA 4 hours onsite** Co-Elite*** Co-Elite RMA 4 hours onsite** CPCES-CO-STANDARD Annual support rate CPCES-CO-STANDARD-ONSITE CPCES-CO-PREMIUM Annual support rate CPCES-CO-PREMIUM-ONSITE CPCES-CO-ELITE Annual support rate CPCES-CO-ELITE-ONSITE High End 10.0% 17.0% 15.0% 20.0% 18.0% 23.0% Mid Range 10.0% 19.0% 15.0% 22.0% 18.0% 25.0% Low End 10.0% 24.0% 15.0% 27.0% 18.0% 30.0%
  *Next Flight Out/Express Delivery is available in the European Union and mainland US. Appliances are shipped during normal business hours and may arrive during off hours or next business day until 9AM. ** Onsite services are provided world wide by Check Point certified technicians. For available locations click click here For other locations contact Check Point Onsite services. *** Emergency engineer dispatch for critical software issues for more info click here  Please note: On site RMA services are not available on all 600, 700, 1100 and 1400 appliances.  Please note: For Elite Support there is a minimum fee of 3,500$ Note: On site Hardware Support becomes effective one (1) month from the day it was purchased. Note: All other Check Point appliances that do not appear in the Appliance Classification table receives regular account rate and no onsite service is available. Note: Please note that the Collaborative Appliance Support price listed above is for backline support from Check Point only. Please contact your local reseller to receive a complete quote including first line support, SLA and pricing. Note: Onsite Support for Accessories is calculated at the account rates the same as EBS and CES appliances in the Low, Mid and High end Product range. For example EBS is 17% for Premium-Onsite, 12% for Standard Onsite, CES is 15% for CO-Premium Onsite, 10% for CO-Standard Onsite for accessories.

• Total Security 3 Years Support Rates...

• Hard Disk Drive (HDD) Retention Service Rates...

• 2 Hours On-site (UK & Tokyo Only)
  Product Range Co-Premium PRO RMA 2 hours onsite Premium PRO RMA 2 hours onsite Co-Elite PRO RMA 2 hours onsite Elite PRO RMA 2 hours onsite CPCES-CO-PREMIUMPRO-2HRS-ONSITE CPES-SS-PREMIUMPRO-2HRS-ONSITE CPCES-CO-ELITEPRO-2HRS-ONSITE CPES-SS-ELITEPRO-2HRS-ONSITE High End 29.0% 32.0% 32.0% 36.0% Mid Range 32.0% 36.0% 36.0% 40.0% Low End 44.0% 47.0% 48.0% 50.0%
  Product Range Co-Premium RMA 2 hours onsite Premium RMA 2 hours onsite Co-Elite RMA 2 hours onsite Elite RMA 2 hours onsite CPCES-CO-PREMIUM-2HRS-ONSITE CPES-SS-PREMIUM-2HRS-ONSITE CPCES-CO-ELITE-2HRS-ONSITE CPES-SS-ELITE-2HRS-ONSITE High End 24.0% 27.0% 37.0% 30.0% Mid Range 27.0% 30.0% 30.0% 33.0% Low End 37.0% 39.0% 40.0% 42.0%
  Note: Above rates are according to the local price list Note: 2 Hours RMA onsite service is available in defined postal code areas in UK and Tokyo, for service areas click click here

• Appliance classification
  Appliance Range Security Gateway Appliances Management Appliances Dedicated Gateways High 15400 15600 16000 23500 23800 23900 26000 28000 41000 44000 61000 64000 Smart-1 5050 Smart-1 5150 6000L 6000XK TE1000X TE2000X Mid 5400 5600 5800 5900 6500 6600 6700 6800 6900 7000 Smart-1 405 Smart-1 410 Smart-1 625 TE100X TE250 Low 700 1200R 1400 1500 1600 1800 3100 3200 3600 3800 5100 5200 6200 6400

• For Access and Essential support program renewal (available for former IP Hardware only)...

• Safe@Office Basic Annual Support and Services Plan

  Includes the following: Security and firmware updates Email, web and chat support Extended Hardware Warranty Advanced replacement Monthly security reports Users Basic Support Plan   Safe@Office Basic Annual Support and Service ST-CPSB Unlimited $199 25 $99 5 $99

• Safe@Office Total Security SmartDefense, Antivirus, Messaging Security Update Service and Support

  Includes the following: Gateway antivirus updates Advanced replacement URL filtering based on category classification of web-sites Messaging Security and Anti Spam Updates Security and firmware updates Email, web and chat support Extended Hardware Warranty Dynamic DNS Monthly security reports Users Advanced Support Plan   Safe@Office Annual Support and Advanced Services ST-SDTS-CPSB     Unlimited $750 25 $500 5 $225

• For Europe Description SKU/Part Number On-Site Category Price On Site Engineering- Europe On-Site Engineering - Daily Consulting CPTS-PRO-CON-DAILY-EU Per Day VII €2,250 On-Site Engineering - 10 days package CPTS-PRO-CON-10D-EU Per Package VII €18,000 Urgent On-Site Engineering - Daily Consulting CPTS-PRO-EFI-EU Per Day VII €2,800 Senior Expert Consultant CPTS-PRO-EXP-DAILY-EU Per Day VII €2,800 Project Management - Europe A Project Manager will be engaged and assist with building and monitoring a project plan, tasks, risks, resources, dependencies and progress CPTS-PRO-PJM-EU Per Day VII €2,500 Note: Project Management days will be determined per project frame. To get a quote please advice with the Professional Services team New! SmartOptimize - Europe SmartOptimize report* - health check, rulebase and database optimization CPTS-PRO-OPTIMIZE-EU N/A VII €2,800 SmartOptimize Premium report* - SmartOptimize report deliverables + IPS, logs and risk analysis CPTS-PRO-OPTIMIZE-PRM-EU N/A VII €6,000 SmartOptimize Premium report* + on-site optimization assistance consulting CPTS-PRO-OPTIMIZE-ONSITE-EU 2 Days VII €10,000 Analysis of a single GW/Cluster (Add-on to SmartOptimize only) CPTS-PRO-OPTIMIZE-GWADD-EU N/A VII €850 * For a Single SmartCenter/CMA with 1 Policy package. Advanced TAM (Technical Account Management) - Europe Advanced Technical Account Management* Annual service by a regionally based designated consultant. Includes up to 40 days off-site and 5 days on-site. Please visit the Advanced TAM page for details CPTS-PRO-ATAM-EU 5 Days + 40 off-site VII €60,000 Additional on-site TAM days 25 additional consulting days for Advanced TAM accounts only (up to 15 days can be used on-site, TE included) CPTS-PRO-ADD-ATAM-EU 15 Days + 10 off-site VII €25,000 Note: Diamond customers can enjoy the Advanced TAM benefits with the new Diamond PLUS offering Check Point Migration Assistance - Europe Migration Assistance Service for up to two (2) devices CPTS-PRO-MIG-EU N/A VII €12,000 Supplemental days on site up to two (2) days CPTS-PRO-MIG-2-ADD-EU Per 2 Days VII €3,000 For each additional device CPTS-PRO-MIG-DEV-ADD-EU N/A VII €2,000 Jump Start/ Upgrade Packages - Europe 2 Days Jump Start Endpoint Full Disk Encryption Under 500 seats CPTS-PRO-2D-JS-EU 2 Days VII €4,000 3 Days Jump Start Endpoint Full Disk Encryption Under 1000 seats CPTS-PRO-3D-JS-EU 3 Days VII €6,000 4 Days Jump Start Endpoint Full Disk Encryption Legacy Upgrade CPTS-PRO-4D-JS-EU 4 Days VII €8,000 5 days Jumpstart to be used with new products only, up to 1 year from launch time CPTS-PRO-5D-JS-EU 5 Days VII €8,000 Check Point Deployment Analysis - Europe Check Point SmartUse Service for 1 SmartCenter/CMA - up to 3 policies Additional policy for the same management in the Smartuse report - €800 a policy CPTS-SUSE-1-EU 1 report S €4,000 Check Point SmartUse Service for 1 SmartCenter/CMA - up to 3 policies Additional policy for the same management in the Smartuse report - €800 a policy CPTS-SUSE-4-EU 4 reports to be used in 1 yeare S €8,000 Note: Order must include End User and/or Partner technical contact details to initiate the report process Additional Consulting Services - Europe Security Assessment On-site and off-site consultation - reviewing main firewall component configuration, provide complete analysis, and make appropriate recommendations for improvement CPTS-PRO-SHC-EU custom VII Call for quote Phone Consulting Half day Phone Consulting (Available as a post engagement service only) CPTS-PRO-SPRT-4HR-EU 0.5 day VII €650 Travel & Expenses Travel and Business Related Expenses (applies to all On-Site services) CPTS-PRO-TE-EU ND VII Actual Dedicated On-Site Resource - Europe Professional Service Engineer on monthly basis CPTS-PRO-CON-MNTH-EU Per Month VII €32,000 Professional Service Engineer on yearly basis CPTS-PRO-CON-YEAR-EU Per Year VII Call for quote Professional Service Engineer for a customer defined period of time CPTS-PRO-CON-LTCST-EU Custom VII Call for quote Custom Tailored Training by Professional Services - Europe Check Point Custom Tailored Training - 2 days CPTS-PRO-2D-TRN-EU 2 Days VII €1,600 Check Point Custom Tailored Training - 3 days CPTS-PRO-3D-TRN-EU 3 Days VII €2,000 Check Point Custom Tailored Training - 5 days CPTS-PRO-5D-TRN-EU 5 Days VII €2,400 Travel & Expenses, Travel and Business Related Expenses (applies to all On-Site services) CPTS-PRO-TE-EU N/A ND Actual 2 day access to Online Training System environment for Professional Services training courses CPTS-PRO-2D-OTS-EU Per Student VII €650 Full Week access to Online Training System environment for Professional Services training courses CPTS-PRO-5D-OTS-EU Per Student VII €1,000 Customized training on-site fees CPTS-PRO-OST-TRN-EU N/A VII €800 Note: The price is per student. Minimum of 3 students, maximum 12 students

• For the Rest of the World Description SKU/Part Number On-Site Category Price On Site Engineering - Rest Of The World On-Site Engineering - Daily Consulting CPTS-PRO-CON-DAILY Per Day VII $2,500 On-Site Engineering - 10 days package CPTS-PRO-CON-10D Per Package VII $22,500 Urgent On-Site Engineering - Daily Consulting CPTS-PRO-EFI Per Day VII $3,500 Senior Expert Consultant CPTS-PRO-EXP-DAILY Per Day VII $3,500 Project Management - Rest Of The World A Project Manager will be engaged and assist with building and monitoring a project plan, tasks, risks, resources, dependencies and progress CPTS-PRO-PJM Per Day VII $3,000 Note: Project Management days will be determined per project frame. To get a quote please advice with the Professional Services team New! SmartOptimize - Rest Of The World SmartOptimize report* - health check, rulebase and database optimization CPTS-PRO-OPTIMIZE N/A VII $3,500 SmartOptimize Premium report* - SmartOptimize report deliverables + IPS, logs and risk analysis CPTS-PRO-OPTIMIZE-PRM N/A VII $6,000 SmartOptimize Premium report* + on-site optimization assistance consulting CPTS-PRO-OPTIMIZE-ONSITE 2 Days VII $12,500 Analysis of a single GW/Cluster (Add-on to SmartOptimize only) CPTS-PRO-OPTIMIZE-GWADD N/A VII $1000 * For a Single SmartCenter/CMA with 1 Policy package. Advanced TAM (Technical Account Management) - Rest Of The World Advanced Technical Account Management* Annual service by a regionally based designated consultant. Includes up to 40 days off-site and 5 days on-site. Please visit the Advanced TAM page for details CPTS-PRO-ATAM 5 Days + 40 off-site VII $75,000 Additional on-site TAM days 25 additional consulting days for Advanced TAM accounts only (up to 15 days can be used on-site, TE included) CPTS-PRO-ADD-ATAM 15 Days + 10 off-site VII $30,000 Note: Diamond customers can enjoy the Advanced TAM benefits with the new Diamond PLUS offering Check Point Migration Assistance - Rest Of The World Migration Assistance Service for up to two (2) devices CPTS-PRO-MIG N/A VII $15,000 Supplemental days on site up to two (2) days CPTS-PRO-MIG-2-ADD Per 2 Days VII $4,000 For each additional device CPTS-PRO-MIG-DEV-ADD N/A VII $2,500 Jump Start/ Upgrade Packages - Rest Of The World 2 Days Jump Start Endpoint Full Disk Encryption Under 500 seats CPTS-PRO-2D-JS 2 Days VII $5,000 3 Days Jump Start Endpoint Full Disk Encryption Under 1000 seats CPTS-PRO-3D-JS 3 Days VII $7,500 4 Days Jump Start Endpoint Full Disk Encryption Legacy Upgrade CPTS-PRO-4D-JS 4 Days VII $10,000 5 days Jumpstart to be used with new products only, up to 1 year from launch time CPTS-PRO-5D-JS 5 Days VII $10,000 Check Point Deployment Analysis - Rest Of The World Check Point SmartUse Service for 1 SmartCenter/CMA - up to 3 policies Additional policy for the same management in the Smartuse report - $800 a policy CPTS-SUSE-1 1 report S $5,000 Check Point SmartUse Service for 1 SmartCenter/CMA - up to 3 policies Additional policy for the same management in the Smartuse report - $800 a policy CPTS-SUSE-4 4 reports to be used in 1 yeare S $10,000 Note: Order must include End User and/or Partner technical contact details to initiate the report process. Additional Consulting Services - Rest Of The World Security Assessment On-site and off-site consultation - reviewing main firewall component configuration, provide complete analysis, and make appropriate recommendations for improvement CPTS-PRO-SHC custom VII Call for quote Phone Consulting Half day Phone Consulting (Available as a post engagement service only) CPTS-PRO-SPRT-4HR 0.5 day VII $800 Travel & Expenses Travel and Business Related Expenses (applies to all On-Site services) CPTS-PRO-TE ND VII Actual Dedicated On-Site Resource - Rest Of The World Professional Service Engineer on monthly basis CPTS-PRO-CON-MNTH Per Month VII $40,000 Professional Service Engineer on yearly basis CPTS-PRO-CON-YEAR Per Year VII Call for quote Professional Service Engineer for a customer defined period of time CPTS-PRO-CON-LTCST Custom VII Call for quote Custom Tailored Training by Professional Services - Rest Of The World Check Point Custom Tailored Training - 2 days CPTS-PRO-2D-TRN 2 Days VII $2,000 Check Point Custom Tailored Training - 3 days CPTS-PRO-3D-TRN 3 Days VII $2,500 Check Point Custom Tailored Training - 5 days CPTS-PRO-5D-TRN 5 Days VII $3,000 Travel & Expenses, Travel and Business Related Expenses (applies to all On-Site services) CPTS-PRO-TE N/A ND Actual 2 day access to Online Training System environment for Professional Services training courses CPTS-PRO-2D-OTS Per Student VII $800 Full Week access to Online Training System environment for Professional Services training courses CPTS-PRO-5D-OTS Per Student VII $1,250 Customized training on-site fees CPTS-PRO-OST-TRN N/A VII $1,000 Note: The price is per student. Minimum of 3 students, maximum 12 students